Questions, answered
Everything about our products, delivery, prescriptions and partnerships. Can't find it? Our team is a call away.
Popular: · ·About Pranic
4 questionsWho is Pranic Healthcare?
Pranic Drug Store LLC was founded in Dubai in 2022 as part of the AIOCD family. We bring leading Indian pharmaceutical and wellness brands to families across the UAE, backed by more than 50 years in healthcare.
What products do you offer?
Digestive care, vitamins and nutrition, skin care, women's health, hydration and sexual wellness, from Mankind Pharma, Lupin Life, AIMIL, Vovantis, Fiz and more.
Are your products genuine?
Yes. Every product comes from the original brand and is fully authentic. No substitutes, no grey imports.
Where are you based?
Office 2116, 21st Floor, The Burjuman Business Tower, Al Mankhool, Sheikh Zayed Road, Dubai, UAE.
Orders & delivery
4 questionsDo you charge for delivery?Popular
No. Delivery is free on all products across the UAE.
How long does shipping take?
Orders are delivered within a few days of dispatch.
How can I check on my order?
Call us on +971 52 634 2865 or email info@healthcarepranic.com with your order number and our team will update you.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not been dispatched yet, we will do our best to help.
Prescriptions
3 questionsDo I need a prescription?
Products marked "Prescription" need a valid prescription from your doctor and are not sold online. Everything else can be ordered directly.
How do I order a prescription medicine?
Use the "Enquire" button on the product, or contact us with your valid prescription and our team will guide you.
Why do some products ask me to confirm my age?
Sexual wellness products are for adults only, so we ask you to confirm you are 18 or older before viewing them.
Returns
2 questionsWhat is your refund policy?
Please read our refund policy for full details on returns and refunds.
I received a damaged or wrong item. What should I do?
Contact us with your order number and a photo of the item, and our team will help you put it right.
For brands
2 questionsI'm a pharmaceutical brand. Can I partner with Pranic?
Yes. We represent Indian pharmaceutical companies in the UAE, especially those without a regional presence. Contact us to start a conversation.
What support do you give partner brands?
End-to-end support: product registration, import and distribution, and online and offline marketing.
We're here to help
Call, email or visit us at The Burjuman Business Tower in Dubai.
